Who’s behind It’s In The Stars?
Australian astrologer Elizabeth Ball. Read more about Elizabeth in the About Us section.
I want to visit the USA site but the pop-up won’t let me change countries
Please click on the Switch to the other country link to reset the pop-up.
How often will you email me if I subscribe to the newsletter?
It depends on what email option you tick:
Birthday emails – 1 x birthday offer email per year: that’s it.
Surveys and special offers - 1-2 x emails/per month.
It’s In The Stars newsletter - 3 x emails on sign-up (1 x welcome email, 1 x monthly newsletter, and 1 x 2014 forecast) then at most 3 emails per month being the newsletter on the 1st, plus 1 or 2 survey/special offer emails. And 1 x birthday email per year. That’s it.
I signed up for the newsletter but I’m not getting my emails. Why?
1. After clicking Subscribe, you will receive an email Please confirm your It’s In The Stars subscription. Please click the link in this confirmation email to receive your newsletters. If you can’t find this email, please try signing up again now.
2. If you signed up previously and unsubscribed, you cannot use the same email address due to anti-spam legislation. Please sign up again now using a different email address.
3. Some ISPs will not email to addresses starting with info@, sales@, marketing@, mail@, support@, accounting@, or billing@ due to anti-spam legislation. Please provide your direct email address ie firstname.lastname@example.org address.
I want to read the horoscope forecasts
Under the Login to read your Forecast link on your Sun sign, simply enter the email address that you signed up with. If you’re not a member (it’s free!), simply sign up using the subscription box, click on the link in the Please confirm your It’s In The Stars subscription email and you’ll receive your horoscope newsletter within 5 minutes.
I want to update my details
Click on the red button “Login to access your forecast” below your Sun sign forecast. Enter your email address and then click on your Sun sign to read your forecast. The Horoscopes page will then let you manage your subscription preferences. You can change your email address, postpone your newsletters to a month in the future or unsubscribe.
How do I buy a LoveStars or BabyStars report?
1. Select your LoveStars™ or BabyStars™ report.
2. Enter the first name, middle name, surname, gender, date, time, city, state (if applicable) and country of birth. If your town is not listed, please select the next largest city to it.
3. Confirm your report details.
4. Enter your shipping address.
5. At checkout, click the Paypal, Visa, Mastercard or American Express button.*
6. You will then receive an emailed receipt for your order.
7. Your LoveStars and BabyStars reports include a bonus 5-minute telephone conversation with astrologer Elizabeth Ball to help you understand anything in your report. Once your report has been sent, Elizabeth will contact you to arrange a suitable time.
* If you have a gift certificate code, enter it and click “Update” to apply the discount.
Where do I apply my promotional code?
On the checkout page, enter the code at “Got a gift certificate?” and press UPDATE to apply your discount. Then click the CHECKOUT button to complete your order.
I want one for me and one for them – can I get a discount?
Yes! You can order a duplicate copy of the luxury report to be sent to your friend or family member’s address for a small $15 fee for Australian deliveries and just $40 extra for international deliveries. Simply tick the box at the bottom of the shipping page to fill out a second address for your report to be sent to.
I just want to know all about me!
If you want to know what’s lies ahead in love, money, career, family and so on, book a fun, personal 60-minute personal or phone consultation with Elizabeth Ball. Your 60-minute phone consultation will be recorded for you to listen to as often as you like on a MP3 link, or on a CD.
I want to find out about my relationship but my partner’s not into astrology
If you want a LoveStars report about your relationship but know they wouldn’t be interested (or you wouldn’t dare tell them just yet), order a LoveStars email report. Even if you don’t know their time of birth (which will make your report 15 pages shorter), you can still discover quite a lot about your relationship when your report arrives within 5 minutes in your inbox!
Will my report say anything negative at all?
Yes – it wouldn’t be realistic or have any integrity, otherwise. Your report is designed to give you better understanding of yourself and your partner, or your child. Obviously it’s great to know about all the positive stuff, which is always in each report, but every relationship and every child has their particular weaknesses and negative aspects and those that exist will also be in your report.
By re-reading your report regularly and discovering what these weaknesses are, you can chat with your partner to address or minimise the problems. The best way you can improve any relationship, and to help your children to have a happy, successful life, is to really know them! Nobody’s perfect and your report will make it so much easier to understand where they’re coming from.
Read the hundreds of testimonials from our customers (one wrote, “my boyfriend and I had a good laugh because even the bad bits were in there!”) and if you’re still not satisifed with your report, we have a 100% money-back guarantee.
Is the report computer-generated?
Yes, but it is entirely specific to you or your loved one! Any astrologer who sells astrology reports online uses a computer to place your planets and calculate your aspects.
I use the US-based Halloran Software to chart the planets but spent over five months rewriting, editing, crafting and adding fresh updates to the thousands of astrological descriptions to make it more fun and accessible to read, as well as unlike anything else available online today. If your written report doesn’t give you enough information or your have more questions, book a personal or Skype astrology consultation with one of our team of expert astrologers.
Are BabyStars reports only for babies?
No. BabyStars reports are designed for parents of children ranging from newborns through to 16-year-olds. Every child is always their parent’s “baby”!
Are LoveStars reports only for straight couples?
No. LoveStars reports are designed to give any couple better understanding into their relationship. They are as popular with straight couples as with gay and lesbian couples.
Can I add a photo and/or message to my report to personalise it?
Yes. If you’d like to add a photo and/or message to the front page (note, not the cover) of your luxury BabyStars or LoveStars reports, please contact us to arrange it. This is a FREE service. You can also arrange this when you redeem your gift certificate (or the gift certificate from the gift basket). Please note this service is unavailable for the email reports which are sent instantly.
On what gift occasions are they suitable for?
According to our customer feedback survey, the top five gift occasions that people would buy LoveStars reports, gift certificates or DIY Kits are for Valentine’s Day (96.5%), engagements and weddings (94.9%), anniversaries (94.3%), a romantic gift between newly dating couples (84.3%), and Christmas (49.5%).
The top five gift occasions that people would buy BabyStars reports, gift certificates or DIY Kits are for new babies (98.2%), christenings and naming ceremonies (96.8%), birthdays (58.0%), Christmas (38.1%), and Mother’s Day (33.8%).
The top three gift occasions people would give gift baskets are for birthdays (37.5%), Christmas and Fathers Day (34.4% each) and anniversaries (26.2%).
The top five gift occasions people would give FutureStars reports are for birthdays (34.3%), Christmas (20.3%) and Mothers Day (14.1%).
The top five gift occasions people would give personal astrology consultations are for birthdays (25.0%), Mothers Day (20.0%) and Christmas (16.2%).
I was born overseas. What birth time do I enter?
If you, your partner or your child was born overseas, you enter the actual birth time for that city and country. So for example, if you were born in London, England at 3am, but now live in Sydney, Australia you enter 3am, London, England, not the equivalent birth time for Sydney, Australia.
I don’t know the birth time
Please select the “No Birth Time” option. Your report will be produced with a birth time of noon (12pm) – halfway through the day. This is not as accurate and detailed as reports with birth times supplied, so it will be up to 15 pages shorter, and will therefore cost less.
Do I enter my married or maiden surname?
Whatever surname you enter in the FutureStars or LoveStars birth details section will appear on the cover sheet and chart page.
Can I use my nickname instead?
Whatever first name you enter will appear throughout the report. So if your first name is Katherine, but you prefer to be called Kate, enter “Kate” in the first name field.
The couple have the same first name. Will that make their LoveStars report confusing?
If Michael is dating another Michael, Nick has fallen for Nick, Chris(topher) is married to Chris(tine), Pat(rick) is engaged to Pat(ricia) – and so on, it could be!
When you order a LoveStars report, please use the full version of your name ie Michael, Nicholas, or Christine, and your partner’s “shorter” version, such as Mike, Nikki or Chris. Why? It will make it much easier to work out who is being referred to in your report!
What if I mis-type someone’s name, address or birth details?
Please contact us.
I’m buying the luxury hardcover report as a gift. How is it sent?
Your LoveStars or BabyStars report is packaged in a tough cardboard sleeve to protect it and then placed within a protective white biodegradable bubble wrap envelope to keep it safe. Sent in an Express Post satchel, your package contains no invoice (this is emailed to you upon ordering) nor any brochures with prices. Each hardcover report comes with a handwritten greeting card (you can provide the message you want, too).
If it is a gift for a baby shower or a bridal shower for which you don’t know the birthtimes, give them a LoveStars or BabyStars boxed gift certificate which they can redeem for their own report.
How long does a luxury hardcover report take to arrive?
Please allow 2-3 business days for reports to be Express Posted within Australia and 3-5 business days for reports to be Express Posted overseas.
I want this delivered same-day in Melbourne – can you do it?
Yes! If you order your luxury LoveStars or BabyStars report or boxed gift certificate by 3pm on any weekday, it will be delivered on the same day to Melbourne metropolitan street addresses via courier. This is a free same-day delivery service for Melbourne orders only.
How long does an email report take to arrive?
About 5-10 minutes in your inbox.
What are the delivery times for the Australian gift baskets?
* Australian delivery is free
* Order by 12pm for overnight business day delivery to Sydney, Wollongong, Newcastle, Hunter Valley, Maitland, Cessnock, Lake Macquarie, Port Stephens, Canberra, Melbourne, Brisbane, Gold Coast, Perth, Adelaide, Darwin, Hobart
* Allow up to 2-3 business days for regional NSW, VIC, QLD, SA, WA, TAS and NT.
* You will need to contact us if you wish to have your gift basket delivered overseas as extra shipping charges will apply.
What do I need for the DIY Kits?
You need the couple’s or child’s birth details, a laser printer (inkjet printers won’t print on hole-punched paper) and a flat-head screwdriver to bind the report together. Each kit contains enough sheets to make the report, plus spare pages to design a cover page including a photo of the happy couple or baby and/or a personal message. Please note, you cannot redeem your DIY Kit voucher on mobile devices.
What payment options do you have?
* Australian bank cheque or money order – send your payment to 4 Reno Road, Sandringham VIC 3191 with the birth details and shipping address
* online at checkout via Paypal, Visa, Mastercard or American Express
* over the phone Visa, Mastercard or American Express
* by prior arrangement using electronic funds transfer (EFT) to our bank account. Just contact us first.
We want to organise it as a group gift for a colleague. Can we do that?
Yes. Simply contact us to tell us what you want to purchase. We can arrange part-payments via electronic banking (EFT), Australian bank cheque or money order, or through Visa, Mastercard or American Express. Once payment has been completed, we will send it to the group gift organiser or the gift recipient.
Do I have to set up an account?
No. There’s no login or password to purchase products. Yay!
Do I receive an invoice?
Yes. You automatically receive an invoice via email and you can print the receipt page you see after your purchase has been completed. Note: the invoice is NOT included in your package, making it safe to send directly to your recipient as a gift.
Can you include a greeting card message?
Yes. All products (luxury reports, email reports, gift certificates (paper and electronic versions), gift baskets and phone consultations) allow you to write your own gift (card) message to your lucky recipient!
Do you have a 100% money-back guarantee?
Yes. If you’re not absolutely 100% satisfied with your LoveStars™ or BabyStars™ report, simply return your report to It’s In The Stars, 4 Reno Road Sandringham VIC 3191, Australia within 30 days, and we’ll cheerfully refund your money.
How do I redeem my BabyStars or LoveStars gift certificate?
* Select the product you’d like to redeem it for
* Enter your customer details
* Enter the birth details for your report (if applicable)
* Enter your shipping address
* Enter the gift certificate code to recalculate the amount owing (if any).
Can I redeem my gift certificate for any product at It’s In The Stars?
Is there an expiry date on the gift certificates?
None whatsoever! You can redeem them at your leisure. This makes them a great gift option for someone who is about to have a baby or for a couple getting married.
Can I give my gift certificate to someone else?
Yes. Please note: your gift certificate cannot be redeemed for cash.
It says my gift certificate is invalid but it hasn’t been used?
Please try substituting a lower case letter L (“l”) for the number one (“1″) or vice versa when you type the code in. They do look very similar!
I can’t redeem my DIY Kit voucher on my iPhone/iPad
While you can order a LoveStars or BabyStars DIY Kit on mobile devices, you cannot redeem them on your iPhone or iPad, and must use a PC or laptop to redeem your DIY Kit voucher for your report.
If you have any other questions, please contact us.